Need help? Be sure to chat directly with us by clicking the chat icon in the bottom right of your screen. Our support team is available to answer any of your questions!
We offer a 45-day money back guarantee for products purchased on our website. We also offer replacements for the remainder of your 1-year factory warranty.
After we receive and inspect returned items, you will get an email confirmation about the returned item. We will also notify you as to the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 24-48 hours for these changes to be reflected on your account. Please note, turnaround times may vary among financial institutions.
If you would like to exchange your device, please call us at (877) 320-6917, email us at firstname.lastname@example.org, or chat with us directly on our website.
At this time, we cannot offer refunds on sale or clearance items. Only regular priced items may be refunded. If your order arrives damaged or defective, call us at (877) 320-6917, email us at email@example.com, or chat with us directly on our website.
Once your return has been accepted your money will be refunded. This will be reflected in your account within 24-48 hours. If your refund is not present after 48 hours, please contact your bank. If you've done all this and you still have not received your refund, call us at (877) 320-6917, email us at firstname.lastname@example.org, or chat with us directly on our website.
To return your product, mail to:
Attn: Luxato Hearing-Returns
817 Ogden Avenue #4455
Lisle, IL 60532-9998
You will be responsible for paying for your own shipping costs for any returned items. Shipping costs for returned items are non-refundable. When you are approved, the cost of the return shipping will be deducted from your refund.
Replacement times may vary, depending on where you live.
Return tracking is your responsibility. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee a returned item.