Effective Date: November 11, 2019


 Welcome to the website and service located at https://luxatohearing.com/ (the “Service”). This Service is maintained and operated by Luxato Hearing, Inc. (“Luxato” and referred to as "us", "we", or "our" as the context may require).




 These Terms of Service are subject to change by Luxato without prior written notice at any time, in our sole discretion. The latest version of these Terms of Service will be posted on this Service, and you should review these Terms of Service prior to using the Service or purchasing any product or service that is available through the Service. Your continued use of this Service after a posted change in these Terms of Service will constitute your acceptance of and agreement to such changes.


Medical Disclaimer

 This Service is not designed to provide professional diagnosis or treatment services to you or any other individual. Through this Service and links to other web sites, Luxato provides general healthcare information for educational and informative purposes only and is not a healthcare provider. The information provided on this Service (including under the “Do I Need A Hearing Device” section and in any doctor testimonials), or through links to other web sites, or by employees, agents or representatives of Luxato on or off this Service, by chat, email, telephone, in person or through any other form of communication, is not a substitute for medical or professional care, and you should not use the information in place of a visit, call, consultation or the advice of your physician or other healthcare provider. More specifically, the Success Screening given during checkout is not a medical diagnosis of your hearing ability. Luxato is not liable or responsible for any advice, course of treatment, diagnosis or any other information or product you obtain through this Service. IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD IMMEDIATELY CALL 911 OR YOUR PHYSICIAN. Never rely on information on this Service in place of seeking professional medical advice. Never disregard professional medical advice or delay in seeking it because of something you have read on this Service. You should also ask your physician or other healthcare provider to assist you in interpreting any information on this Service or on any linked web sites, or in applying the information to your individual case. Medical information changes constantly. Therefore the information on this Service or on any linked web sites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual. Luxato does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Service. Reliance on any information provided on this Service is solely at your own risk.


Authorized Use of Service

 This Service is provided for your personal use only. This Service is not intended for persons under the age of 18. Any other use of the Service requires the prior written consent of Luxato.


Unauthorized Use of Service

 You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Service. Further, you may not use any such automated means to manipulate the Service, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Service or any other user's use of the Service, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Service, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms of Service. You may not frame portions of the Service within another web site. You may not resell use of, or access to, the Service to any third party without our prior written consent.


Google Analytics

 Luxato uses a tool called "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


Use of Information

 Luxato may use your Personal Information to provide, and to communicate with you about our services and the services offered by audiologists or hearing aid dispensers that treat you. We may transfer this Personal Information to our contracted hearing aid manufacturer in order to process orders for hearing aids and administer payments, as well as to your health care providers, or other persons or entities working on your behalf. Luxato also may transfer this Personal Information, as well as other information collected on its Site, to outside contractors, auditors, consultants or others engaged by Luxato to assist in providing financial or operational activities on Luxato 's behalf, including technical and processing services and analysis of Site performance.

 Occasionally your Personal Information may be used for sending communications to you in relation to the services provided by Luxato. Luxato may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Please see below on how to opt out of such communications.

 Luxato does not sell, trade, rent or share your identifying information (including your email address) with third parties unless we receive your permission or we are required to do so by law, or we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order, a legal process served on Luxato or to resolve any potential fraud or perceived irregularity in any audits of the accuracy of any documentation or information submitted to Luxato by you or on your behalf, as deemed appropriate by Luxato.

 Luxato may be required or permitted by law to share your personal and protected health information under certain circumstances including reporting adverse reactions to certain items, product recalls, preventing disease and for health research purposes.

Security Methods

 Luxato has implemented commercially reasonable physical, technical and administrative security measures to protect your Personal Information, including a secure firewall and use of security infrastructure. As an additional security measure, your Personal Information is also encrypted during transmission using SSL security, an industry standard secure technology. SSL encryption is indicated on your Web browser by the display of a lock or key on the browser status bar. Nonetheless, the transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of the data sent to us electronically and transmission of the data is entirely at your own risk.

Comments or Materials Provide or Posted By you

 You may provide to us with comments, materials, videos, audio, photographs, text, or other content and certain pages on the Service may allow you to post videos, audio, photographs, text, or other content (all of which is referred to as “Content”). You may not post or provide Content that is illegal or that violates these Terms of Service. By posting or providing Content, you represent and warrant that (a) you own all the rights to the Content or are authorized to use and provide the Content and (b) the Content does not and will not infringe any copyright, right of publicity, or any other third-party right nor violate any law or regulation.

 By submitting or posting Content, you grant Luxato the irrevocable, perpetual, worldwide right to reproduce, display, perform, distribute, adapt, and promote this Content in any medium. Once you provide or post Content, Luxato does not need to give you any further right to inspect or approve uses of such Content or to compensate you for any such uses. Luxato owns all right, title, and interest in any compilation, collective work, or other derivative work created by Luxato using or incorporating Content. You are solely responsible for anything you may post on the Service or provide to Luxato and the consequences of posting or providing such Content.


 If you have any questions about this Privacy Policy or the practices of Luxato, please feel free to contact us at the following email, telephone number:

  • Email: info@luxatohearing.com
  • Telephone Number: (877) 320-6917