Fast US Shipping
We offer UPS ground or USPS priority mail Hearing aids shipping at no cost to you in the US. Most hearing aids ship within 2-3 business days from the time of purchase. If you would like to expedite your order, you can choose to pay for overnight or 2-day shipping at checkout.And We also can ship to most countries, however, local fees and taxes may apply. Call 877-320-6917 or email info@luxatohearing.com to learn more about shipping to your specific location.
Risk Free 60-Days
If you are not 100% satisfied with our hearing aids, you can return them to us within 60 days for a full refund（exclude accessories） . We do not charge restocking fees or any other hidden feeds for returning a device. We make the return process easy by giving you a full refund within the 60 day trial period.
Once we receive the hearing aids back in our office, and provided that the hearing aid(s) are still in good condition, a member of the team will contact you in regards to the status of your refund.
Easy Steps To Return
If you are returning your hearing devices during your 60 day trial period because they stopped working correctly, please consult our troubleshooting guide first and/or do the following checks:
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Clean the tubes, end pieces and ducts
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Insert new batteries
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Make sure the device is switched on and is not set to the Telecoil function
If you have done all of the above checks and are still experiencing trouble with them, please contact us ((877) 320-6917), and we’ll do our best to help you benefit from the devices, as well as provide you with a Service Request Number in the case that you do need to send them back. To return your hearing aids, please Fill out the online Luxato contact form on the Luxato website.Our professional customer service team will contact you within 24H for processing.
The 60 day trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office. If you decide to return a product, the mailing date should be no later than 60 days after the shipping date. Also, keep in mind that the returns policy applies to hearing aids and amplifiers only and that we do not cover the return shipping fees. Also note that for international orders, we will not be able to cover shipping and customs costs (if applicable).
Note: the returns policy will not apply if an Luxato device has been modified or damaged, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Luxato. In such case, you will be billed for the full amount of the device. Any promotion is contingent on the hearing device(s) being kept within the 60 day trial period. Any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 60 day trial period for a valid refund.
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